Effective Date: October 2025
CarbonBlack (“we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website or submit information to us.
1. Information We Collect
We collect information in two ways:
- Voluntarily Provided Information
- Name
- Email address
- Phone number
- Postal address
- Any other information you provide when filling forms, requesting quotes, contacting us
Automatically Collected Information
- IP address
- Browser type and version
- Operating system
- Pages visited, time spent, referral URL
- Cookies, log files, and similar tracking data
2. How We Use Your Information
We may use your information to:
- Respond to inquiries or service requests
- Provide you with quotes, estimates, or services
- Communicate updates, changes, or important notices
- Improve and optimize our website and services
- Analyze usage patterns, trends, and operations
- Comply with legal obligations
3. Sharing & Disclosure
We will not sell your personal information to third parties. We may share your data with:
- Service providers (e.g. hosting, email, analytics) who assist us in business operations
- Legal or regulatory authorities when required by law or to protect our rights
- Affiliates or contractors under confidentiality obligations
4. Cookies & Tracking
We use cookies and similar technologies to collect information, analyze trends, administer the website, track users’ movements, and gather demographic data. You can disable cookies in your browser settings, but that may limit certain features of the Site.
5. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements. Once personal data is no longer needed for these purposes, we will either securely delete it or anonymize it so that it can no longer be associated with any individual. Our data retention practices are regularly reviewed to ensure compliance with applicable laws and to uphold the principles of data minimization and user privacy.
7. Your Choices & Rights
Depending on applicable law, you may have rights such as:
- Accessing the personal data we hold about you
- Correcting or updating inaccurate data
- Deleting your data
- Withdrawing consent when applicable
- Opting out of marketing communications
If you wish to exercise any of these rights, contact us using the information below.
8. Children’s Privacy
We take the privacy of children seriously. Our Site is not intended for individuals under the age of 13, and we do not knowingly solicit, collect, or store any personal information from anyone under this age. If we become aware that we have inadvertently gathered personal data from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us promptly so we can investigate and address the issue.
9. Changes to Privacy Policy
We may update this Privacy Policy occasionally. When we do, we will post the revised version and update the “Effective Date.” Your continued use of the Site after changes means you accept the updated policy.
10. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, we encourage you to reach out to us. Your privacy matters to us, and we’re committed to addressing any inquiries promptly and transparently. You can contact us using the following information:
CarbonBlack LLC
11001 W 120th Ave, Suite 400
Broomfield, Colorado 80021
info@gocarbonblack.com
(720) 912-9880